The Key to Driving Results in Business Interactions
The most effective professionals and leaders in our digital age are those who
focus on asking the next best question in professional interactions—with
colleagues, clients, staff, etc. Professionals understand that getting the right
details and identifying the core issues requires very careful listening―and
asking the right question at the right time. In this seminar, participants learn
strategies and techniques for “listening to ask the next best question.”
- Understanding the relationship of listening to questioning
- Focusing on the “targets” of listening to develop key questions
- Formulating questions to help others advance their thinking in group settings
- Balancing efficiency and effectiveness in questioning
- Understanding the open/closed question sequence
- Using “metalanguage” to add respect to challenging questions
- Using note taking to develop valuable questions
- Using conversation accelerators and other “indirect” techniques that
- encourage others to speak further
To promote learning transfer, participants practice questioning based on real-
life scenarios from their workplace.